Shipping policy
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to an error on our part.
We recommend using a trackable shipping service when returning an item. Davine Beaute’ is not responsible for returned packages that are lost or damaged during return shipping.
Exchanges
We may offer exchanges for eligible items that meet all return requirements. Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer store credit or another appropriate resolution.
Order Changes & Cancellations
Orders are processed as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, we may not be able to make changes or cancel the order.
How to Request a Return
To request a return, please contact Davine Beaute’ with:
- Your full name
- Order number
- Reason for the return
- Photos of the item, when requested
Please do not send an item back before receiving return instructions from us.
Contact Us
If you have questions about a return, refund, exchange, or your order, please contact Davine Beaute’ through the contact information provided on our website.
Davine Beaute’ reserves the right to refuse returns that do not meet the requirements of this policy.